My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. If there is one you need to trace it back to the wallbox outside where it will connect to a. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Forum TeamRe: How to book an engineer. However the wall socket. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. It is surface clipped usually. . @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Customer since 1993. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I unscrewed it and there is a male isolator inside the box. Sometimes there is no wall box, just a trailing cable. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Options. We have a virgin media wall socket with an ethernet port in the wall but no round cable. (knowledge is power) Sun 05-Jan-14 12:53:34. 22-12-2022 19:19 - edited 22-12-2022 19:20. QuickStart, set up and connections. It also protects the network from 240 volts being fed to it by faulty TVs in your home. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. (I did this video to help/guide new engineer as I did not find any for my self when I started. Browse Virgin Media Virgin Media Community. Search ISP News. Hello, i registered VM broadband and scheduled to delivery on 1st September. Hello sophieboulter1. A non-split socket will have the sockets and screws in the middle. Any extension that you create after the main socket is your responsibility. Getting started & FAQ. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. No outside box - cable through the wall to inside box - very old 20 years ago. QuickStart, set up and connections. Sign in . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If you really need to take them off, just use a screwdriver to unscrew the screws. So I’ve tried inserting it to the socket below it instead but it’s not working. I've got 2 wall sockets that I think are likely. It is likely you will be waiting a few days. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. If you look into the back of your Hub, you'll see a port. There will be a seperate connection inside the interior wall box. Kindest regards, David_Bn Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. I've looked for an external box but cannot. ) The hub will be in here too. Sounds like you need a manned engineer install rather than self-serve. to be phone lines. I'm sorry to see you're struggling to find the connection which leads in to the property. Tudor. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. A network adapter – you’ll need this for every computer you want to connect. Tried to connect it but unfortunately there is no wall socket at all in property. . 1 ACCEPTED SOLUTION. My Virgin Media App. We have tried plugging it into the only box we found it would fit but no luck. 0 Kudos. Options. Re: No wall socket. . Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Browse Virgin Media Virgin Media Community. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Virgin Media; My Virgin Media; Shop; Help;. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. . Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. How deep should Virgin Media cables be? 1 to 6 inches. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Standard Member. Kit arrived today…no wall box so unable to install. It may just be a loose cable rather than a socket. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. Options. With our services we do need to install our own sockets. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. . The second two black cables are from a satellite dish, used by. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The box and cables may have been removed by the previous occupiers. Re: Moving virgin media wall socket. 4. provided, I shall give them a call tomorrow. Find me on , Google+, and Linkedin. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I am happy to help with this. 14,065. Browse Virgin Media Virgin Media Community. 3 weeks ago. QuickStart, set up and connections. Some VM installations do not have an internal wall box, just a trailing lead. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Everything is converted to specialised triple screened coaxial cable. both appear. Image below of the Virgin Media PSU Plug that connects to the coax. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. In response to robertdwhite. If possible, I would like to get rid of this rather ugly white. See where this Helpful Answer was posted. The cable could be hidden within, or behind, furniture. Getting Connected with Virgin Media is easy when you have a wall socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. There’s not a virgin media wall socket anywhere I’ve checked. 0. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Tudor. Browse Virgin Media Virgin Media Community. Manage Your Account. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. I don't have a virgin media wall socket and this is stressing me out. Plug the cables into the Hub. The V6 is tiny. It may just be a cable rather than an internal wall box. The box and cables may have been removed by the previous occupiers. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. -a power cable for the hub's adapter. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Use a simple coupler to join the VM cable from the wall to the connecting lead to. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. The top “capped” one is marked FM & has been disused since cable went digital. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. That is the missing power supply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi. Networking and WiFi. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Bits and bytes. There are multiple different branded wall boxes inside our flat but none. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. That is a rooftop aerial outlet for Freeview TV. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Let us know if there's any further issues. Their is Virgin media wall socket. the box should be inside your house. This video will show you how to install a Virgin Media extension cable. Room 1 - install a twin RJ45 socket on the inside wall by the router. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. --. Also available from the likes of Screwfix, Homebase, Toolstation etc. Even after scraping the connection might not be a very good one. Luckily, most newer computers have one already. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Best,Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Virgin Media; My Virgin Media; Shop; Help;. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 12-10-2022 18:51 - edited 12-10-2022 18:59. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. However, I do not have any of the specified wall sockets available. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . This is where your broadband signal is strongest. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. If you're happy for us to get this booked. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. ahhh the rubbish that is CS - you could try this. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. My VM Router is is my office adjacent to hall. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. 237 global ratings. Apparently the connection from there’s been cut off. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. Get virgin engineer to move the wall socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Account - Cable. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. can someone contact me about moving a TV point please. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. You need to go outside and locate the brown or grey omnibox on the wall. Learn more. Summary of Contents for Virgin Media Virgin TV V6. You can also check for a loose cable as not all properties have a socket. I unscrewed it and there is a male isolator inside the box. £8p/m extra or included with Gig1 or Volt. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Sorry to hear you don't have a VM wall socket. Could a VM engineer be boo. Kindest regards,. Wall Socket. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Phone. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. I found this which seems to be hollow. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. You can get a small female to female connector at B&Q/Amazon to join two cables together. Sign in . on 04-02-2023 11:17. I have tried to contact vm but I don’t have a landline number so they w. Mark as New; Bookmark this message; Subscribe to this message; Mute;. VM will usually only supply a Quickstart to a property that had VM previously. Virgin Media don’t do any Fibre connections to inside the house. I don't see a virgin media wall socket. If you have more than one located on different floors, try to place one directly over the other. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. )In this video, I am showing the sta. Account - Mobile. If it’s damaged, it could. Virgin media wall socket wiring diagram. Tudor. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Connect the Hub’s power cable with the blue tab. 2. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have been given other details for the account such as the account number/area code and. Teki, Mar 28, 2020. Many thanks Krysia - 4353656 - 2. All the wall sockets I can see are for BT. . No, any cables within the house can be touched as much as the householder wants to touch them. Sorry to hear of the install delay caused by the wall. Broadband set up issues. Options. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. on a domestic hub you look at the values thus. Hi , Welcome to our Community Forums and thanks for your post. Some VM installations do not have an internal wall box, just a trailing lead. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. on 14-09-2022 12:00. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Reply. No Virgin Media Wall Socket on 13-04-2022 14:47. 0. Virgin Media;. My Virgin Media App. 1. So tiny joule protectors must be safe. 1 ACCEPTED SOLUTION. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. No virgin media wall socket; Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Please help. Save £105. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. RedTomato said: I removed my Virgin cable about a month ago. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. All the wall sockets I can see are for BT. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Jan 14, 2022. Virgin Mobile. on 27-01-2023 17:22. Vonage 2nd line. Chris. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. VM BB TV Landline. Be aware it may complicate things though if you do come to order cable in the future. to be phone lines. Sometimes there is no wall box, just a trailing cable. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. It doesn’t look like I can connect to ‘the wall socket’. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. Broadband Deals. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Manage Your Account. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. You can also check for a loose cable as not all properties have a socket. #12. I'm very sorry for any issues you've had in speaking with the team. The cable in the second picture is the one you need to connect too. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. on 01-12-2022 18:48. These enter my house via an air brick/vent very close to. master phone socket. Dave. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Virgin will not remove them. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. If however the socket itself has been removed you will need assistance. There are 10 types of people: those. . If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. Get the Hub ready by connecting the wires. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). 3) get VM to fit a new box for you. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Sign in . VM guy was happy with that and did a nice neat job inside. All the cables will go under the floorboards. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Forum Team In response to rohith15388. self install. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. the building then somewhere close to that point on the inside will be either a junction box or the. virgin media internal wall box. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I can only find the TV socket. The wall socket I have within my home does not appear to be working. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, Same problem here. Verify that the white cable is securely connected to the Virgin Media wall socket. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Just make sure you definately don't need it, or won't be needing it again. on 21-02-2023 19:59. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Need Virgin Wall Socket - require "written confirmation" of what it entails. We do not have an internal VM box to plug the round ended cable into. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Networking and WiFi. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Indeed, I just took further photos which may help illustrating. Virgin Media; My Virgin Media; Shop; Help;. Damaged Wall socket. on 24-01-2022 21:07. The openreach socket can take a landline cable or an ethernet cable. Virgin cables must only be provided by isolated sockets provided by Virgin Media. But I also guess that from the external wall to to the internal wall, the coax will not be affected if you did wish to add an. Call the Pre-installation and delivery team on 0800 052 1734. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. If I couldn't get the proper wall socket, the internet is not going to be set up su. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. How about using a 10m RJ11 to RJ11 telephone cable. signed up and was given the option of self installation. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Sometimes there is no wall box, just a trailing cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. Just had the Hub 3 delivered for Quickstart. My order is p. You need something called a barrel to connect the two. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Especially big thanks to the engineer, Mr.